Support

Frequently Asked Questions

Already using SanctuaryCMS? These same answers are available right inside your church portal.

account

How do I reset a member's password?
Go to User Accounts, find the member, and click Reset Password. They'll be emailed a temporary password and required to set a new one on their next login.

billing

Can I change how many people can log in?
The only limitation you have is the number of members, which depends on your plan tier. Each member that you assign an account to will be able to log in to the system. Check your subscription card for details on your plan tier.

features

How do I add a new church event?
Go to Church Events and click "+ New Event." You can mark events as Members Only to keep them off your public website.

general

Is my members' data private?
Yes — each church's data lives in its own separate database. We never sell or share your congregation's information.

Still have a question? Email support@sanctuarycms.com or try the demo for instant access.